Pay later or by bank transfer
Per service you choose when the client pays the deposit: Right away when booking, or Later, before the deadline. With Later the client books first and then gets a payment request by email with what, when, how much and by when. You can also let clients pay by bank transfer to your own account. The client then chooses: Pay online (Stripe, Sentoo, Mopé or the payment provider of your country) or Bank transfer. With Bank transfer they see a window with your account, the amount and the deadline, and tick that they will transfer in time. After booking the reference is shown on screen and they get everything by email. A transfer is never marked as paid automatically: the appointment stays Pending until you mark the money as received. You also choose what happens if nothing has arrived after the deadline: you decide yourself, or the appointment is cancelled automatically.
Where to find it
How it works
- Right away or later: Settings → Sales → Services → the service, at the deposit: When does the client pay the deposit? The rest is under Settings → Deposit rules (that opens Online booking, at Deadline and reminders; also via the link below When does the client pay the deposit?): Paid by (so many days before the appointment), Payment request by email (so many days before the appointment), Reminder (one day before the deadline), Clients may pay by bank transfer (with: within how many days of booking for a deposit that is due right away), and Not paid before the deadline: I decide myself or The appointment is cancelled automatically.
- Bank transfer only appears for clients once your account details are complete under Settings → Tax.
- In the appointment, below Deposit still open, you see whether the client pays online or by transfer, with the reference and the deadline.
- Money arrived: three dots (More actions) → Deposit received; the appointment is confirmed and the emails stop.
- I decide myself: after the deadline you get a notification and the appointment stays.
- Cancelled automatically: after the deadline the appointment is cancelled, the client gets an email and the time becomes available; if the client pays by transfer, you get a notification the day before to check your bank.
- Works with every payment provider; bank transfer also without one.
Good to know
- Team members need the permission “Business settings”. The owner sets this under Settings → Team → Roles and permissions.
If something doesn't work
My client doesn't see Bank transfer.
Check that Clients may pay by bank transfer is on under Settings → Online booking, and that your account details are complete under Settings → Tax (it says so at the switch if they aren't). Bank transfer also doesn't appear if the deadline would fall less than a day after booking, if the salon books on request, or for a regular client who doesn't have to pay a deposit.
The client transferred the money but the appointment is still Pending.
That's right: NOZAIA can't see your bank account. Mark it as received yourself: open the appointment, three dots (More actions) → Deposit received, choose Bank transfer. The client's reference is shown in the appointment below Deposit still open.
An appointment was cancelled automatically.
Not paid before the deadline is set to The appointment is cancelled automatically, and the deposit hadn't arrived or wasn't marked as received after the deadline. You got a notification about it. If the money was there after all, book the appointment again and record the deposit. If you'd rather decide yourself, choose I decide myself.
Related guides
- No-show protection (card on file)When booking online, clients save their card and tick your rules. Nothing is charged. If someone doesn't show up or cancels too late, you charge the fee with one button: a percentage of the price or a fixed amount. Nothing is ever charged automatically. Only works if your clients pay online through Stripe.
- Deposits spread over a seriesWhen a client books several appointments at once (a series, or booked ahead), they only pay the deposit for the first appointment when booking, plus that of any appointment coming up soon. For the other appointments they get an email before the deadline with what, when and how much, and a big pay button (on Aruba, Curaçao and Bonaire: Pay ... with Sentoo; elsewhere the payment provider of that country). If the client has the salon's app on their home screen with notifications on, they also get a notification; a tap opens the payment page. A reminder follows one day before the deadline. If it's still unpaid after the deadline, the salon gets a notification and decides, or the appointment is cancelled automatically, as the salon chose (see Pay later or by bank transfer). Works in every country where online payment is possible.
- Credit when a client cancelsWhen a client cancels in time themselves, they choose what happens to the deposit: Keep it as credit for my next appointment, or Ask the salon for a refund. At the next booking the credit comes off the deposit automatically, as a whole; if it's more than the deposit, the rest counts as already paid at checkout. Credit isn't new revenue: the finance summary and the day close don't count it twice, because the deposit already counted on the day it came in.
- Online bookingConfirmed right away or approved first, deposits and no-show protection
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Still stuck?
In NOZAIA, open Support at the bottom of the sidebar (on your phone: in the menu under your name). It knows which screen you're on, and if it can't help, your question goes to our team.
Last checked 30 October 2026