Online booking

Where to find it

How it works

1. With Confirm appointments automatically on, a client who books online has an appointment straight away.
2. With it off, the client requests a time and you approve or decline it; the time stays reserved meanwhile.
3. Choose how long a request stays open (12 hours to 3 days, or until you answer); after that it expires and the time is freed.
4. Under Who do you ask a deposit from you choose Everyone, Only new clients, or New clients and anyone who missed an appointment before; the amount itself is set per treatment.
5. At the bottom is No-show protection: a card on file and a fee for not showing up or cancelling too late (see that feature).
6. How short notice and how far ahead clients may book is under Scheduling → Online booking times.

Good to know

• Team members need the permission “Business settings”. The owner sets this under Settings → Team → Roles and permissions.

Related guides

• No-show protection (card on file)When booking online, clients save their card and tick your rules. Nothing is charged. If someone doesn't show up or cancels too late, you charge the fee with one button: a percentage of the price or a fixed amount. Nothing is ever charged automatically. Only works if your clients pay online through Stripe.
• Your booking page and mini siteThe page where clients book online. Every salon can set its logo and colour; the menu, header photo and own fonts (the site builder) are in Pro, or separately as an add-on.
• Website builderYour own website instead of only a booking page. You edit the site on the page itself: click text and type, drag sections and elements, add your own pages and pick from more than a hundred fonts. Included in Pro and Studio.
• The booking windowThe booking window on your mini website, your own website or the direct booking link: choose a treatment, optionally a team member, a day and time, details, and payment if needed. A thin progress line at the top; back and forward with arrows.