Deposits spread over a series
When a client books several appointments at once (a series, or booked ahead), they only pay the deposit for the first appointment when booking, plus that of any appointment within a week. For the other appointments they get an email a week before with what, when and how much, and a big pay button (on Aruba, Curaçao and Bonaire: Pay ... with Sentoo; elsewhere the payment provider of that country). If the client has the salon's app on their home screen with notifications on, they also get a notification; a tap opens the payment page. A reminder follows three days before. If it's still unpaid two days before, the salon gets a notification and decides: call, cancel or leave it. Works in every country where online payment is possible.
Where to find it
How it works
- On by default.
- To switch it on or off: Settings, Online booking, under Who pays a deposit the switch Deposit per appointment.
- Off means: all deposits right away when booking, as before.
- When booking, the client only sees the amount due now, with a line that the rest comes by email a week before; in the confirmation the later appointments show Deposit: ..., requested a week before.
- In the calendar such an appointment stays Pending until it's paid, and the appointment shows Deposit of ... still open.
- Once paid, the appointment is confirmed automatically and the client gets the confirmation.
- If the client pays in cash or by bank transfer, record it via the three dots (More actions), Deposit received; then the emails stop.
- If the first payment when booking fails, the later appointments of that booking are released too.
Good to know
- Team members need the permission “Business settings”. The owner sets this under Settings → Team → Roles and permissions.
If something doesn't work
The client didn't get an email for the next deposit.
The email goes a week before the appointment, not earlier. It only goes if there's an email address on the client record and you receive online payments (Settings, Payments, Receiving payments). If the appointment is already confirmed (for example because you used Deposit received), no more emails go out. Check Appointment activity to see what was sent.
I got a notification that the deposit is still open.
The client hasn't paid two days before the appointment. The appointment stays as it is; you decide. Call or message the client (in the appointment: Contact client), record a payment with Deposit received, or cancel the appointment.
Related guides
- No-show protection (card on file)When booking online, clients save their card and tick your rules. Nothing is charged. If someone doesn't show up or cancels too late, you charge the fee with one button: a percentage of the price or a fixed amount. Nothing is ever charged automatically. Only works if your clients pay online through Stripe.
- Online bookingConfirmed right away or approved first, and no-show protection
- CheckoutChecking out an appointment or a separate sale: the cart, discount, a gift card or loyalty card, and the payment method (card, cash, transfer, QR code, or split). An invoice is made.
- Paying with a QR code at the counterThe client scans a QR code with their own phone and pays online, with your own payment provider (Stripe or Sentoo). It can also be shown on your own phone.
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Still stuck?
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Last checked 27 October 2026