Sent emails
When, to whom, and whether it arrived
Where to find it
Where to find itSettings → Marketing and messages → Sent emails
How it works
- Everything NOZAIA sent on your behalf: when, to whom, about which appointment, by email or as a notification, and the status.
- Sent means the email was accepted, Delivered that it arrived (as far as we hear back).
- Bounced, Failed or Marked as spam means it didn't arrive; tap it to see what went wrong.
- Search by name, email address or subject.
- Needs the clients permission.
Good to know
- Team members need the permission “Clients”. The owner sets this under Settings → Team → Roles and permissions.
If something doesn't work
My client says they didn't get a confirmation.
Check Settings → Marketing and messages → Sent emails and search for the name. If it says Delivered, it's probably in spam or the promotions tab. If it says Bounced, the email address is often wrong; fix it on the client card.
Related guides
- CampaignsAn email to a group of clients in your own branding. Only goes to clients who gave consent for offers and have an email address.
- AutomationsEverything NOZAIA sends to your clients by itself
- RemindersThe automatic reminder on or off
- RebookingWho is due for another appointment, based on their own rhythm
Did this guide help?
Still stuck?
In NOZAIA, open Support at the bottom of the sidebar (on your phone: in the menu under your name). It knows which screen you're on, and if it can't help, your question goes to our team.
Last checked 29 September 2026