Outstanding

Where to find it

How it works

1. This is money still to come in: appointments checked out with a note that the client pays later, appointments completed but never checked out, and appointments whose end time has passed without being checked out (they appear by themselves, from 15 October 2026, and get no automatic payment reminder).
2. An appointment of 0.00 or with an invoice doesn't appear.
3. A no-show fee that couldn't be charged to the card is here too.
4. Filter by payment method, team member or how long it's been open.
5. Per row you open the appointment or client, send a reminder, check out, or mark it Paid.
6. Needs the Manage payments permission.

Good to know

• Team members need the permission “Manage payments”. The owner sets this under Settings → Team → Roles and permissions.

Related guides

• CheckoutChecking out an appointment or a separate sale: the cart, discount, a gift card or stamp card, and the payment method (card, cash, transfer, QR code, or split). An invoice is made.
• Paying with a QR code at the counterThe client scans a QR code with their own phone and pays online, with your own payment provider (Stripe or Sentoo). It can also be shown on your own phone.
• Connecting a payment providerConnecting your own account with a payment provider so clients can pay online. Which one depends on the country: Stripe in most countries, Sentoo on Aruba, Curaçao, Bonaire and Sint Maarten, PayTabs in the Gulf states, Egypt and Morocco, Paystack in four African countries, Mopé in Suriname.
• Deposit for online bookingsA client pays part or all of the amount when booking online. Set per treatment: none, a percentage or a fixed amount. The money goes straight to your own account, not through NOZAIA.