Deposit for online bookings

Where to find it

How it works

1. First connect your payment provider (Settings → Payments → Receiving payments).
2. Then per treatment at Settings → Sales → Services → the treatment → deposit.
3. Who pays the deposit is chosen at Settings → Online → Online booking → Who do you ask a deposit from: Everyone, Only new clients (anyone who has been before books without one, recognised by email, phone number or logging in), or New clients and anyone who missed an appointment before.

Good to know

• Team members need the permission “Services and prices”. The owner sets this under Settings → Team → Roles and permissions.

Set this up first

• Connecting a payment providerConnecting your own account with a payment provider so clients can pay online. Which one depends on the country: Stripe in most countries, Sentoo on Aruba, Curaçao, Bonaire and Sint Maarten, PayTabs in the Gulf states, Egypt and Morocco, Paystack in four African countries, Mopé in Suriname.

If something doesn't work

Related guides

• Creating or changing a treatmentA treatment has a name, a category, a price, a duration and a buffer. The duration is the time with the client; the buffer is the time after it to tidy up or prepare, which the calendar keeps free but the client doesn't see. Also: a photo (optional; it then shows with the treatment on your mini website and in the booking screen, and without a photo nothing shows), who does it, extras and finishes, a calendar colour, a deposit, a from-price and whether it can be booked online.
• CheckoutChecking out an appointment or a separate sale: the cart, discount, a gift card or stamp card, and the payment method (card, cash, transfer, QR code, or split). An invoice is made.
• Paying with a QR code at the counterThe client scans a QR code with their own phone and pays online, with your own payment provider (Stripe or Sentoo). It can also be shown on your own phone.