No-show protection (card on file)

Où le trouver

Comment ça marche

1. Switch on: Settings → Online → Online booking, at the bottom under No-show protection.
2. Choose the fee (25, 50, 75 or 100% of the price, or a fixed amount), until how many hours before cancelling is free (2 hours to 3 days), and whether it applies to not showing up, late cancellation or both.
3. Under This is what your client sees when booking is the sentence the client ticks; it's also in the confirmation email.
4. Charging: mark the appointment No-show in the calendar (or it was cancelled too late), open it, tap Charge no-show fee (or Charge late cancellation fee) and confirm.
5. If the card fails, the amount goes to Outstanding so you can send a payment link.
6. You can only charge a fee once per appointment.

Bon à savoir

• Les membres de l’équipe ont besoin de l’autorisation « Business settings ». Le propriétaire la règle dans Settings → Team → Roles and permissions (l’app est en anglais).

À configurer d’abord

• Connecting a payment providerConnecting your own account with a payment provider so clients can pay online. Which one depends on the country: Stripe in most countries, Sentoo on Aruba, Curaçao, Bonaire and Sint Maarten, PayTabs in the Gulf states, Egypt and Morocco, Paystack in four African countries, Mopé in Suriname.

Si quelque chose ne marche pas

Guides associés

• Online bookingConfirmed right away or approved first, and no-show protection
• CheckoutChecking out an appointment or a separate sale: the cart, discount, a gift card or stamp card, and the payment method (card, cash, transfer, QR code, or split). An invoice is made.
• Paying with a QR code at the counterThe client scans a QR code with their own phone and pays online, with your own payment provider (Stripe or Sentoo). It can also be shown on your own phone.