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Deposits spread over a series

Diese Anleitung ist auf Englisch.

When a client books several appointments at once (a series, or booked ahead), they only pay the deposit for the first appointment when booking, plus that of any appointment within a week. For the other appointments they get an email a week before with what, when and how much, and a big pay button (on Aruba, Curaçao and Bonaire: Pay ... with Sentoo; elsewhere the payment provider of that country). If the client has the salon's app on their home screen with notifications on, they also get a notification; a tap opens the payment page. A reminder follows three days before. If it's still unpaid two days before, the salon gets a notification and decides: call, cancel or leave it. Works in every country where online payment is possible.

Wo du es findest

Wo du es findestSettings → Online → Online booking
In NOZAIA öffnen

So funktioniert es

  1. On by default.
  2. To switch it on or off: Settings, Online booking, under Who pays a deposit the switch Deposit per appointment.
  3. Off means: all deposits right away when booking, as before.
  4. When booking, the client only sees the amount due now, with a line that the rest comes by email a week before; in the confirmation the later appointments show Deposit: ..., requested a week before.
  5. In the calendar such an appointment stays Pending until it's paid, and the appointment shows Deposit of ... still open.
  6. Once paid, the appointment is confirmed automatically and the client gets the confirmation.
  7. If the client pays in cash or by bank transfer, record it via the three dots (More actions), Deposit received; then the emails stop.
  8. If the first payment when booking fails, the later appointments of that booking are released too.

Gut zu wissen

  • Teammitglieder brauchen die Berechtigung „Business settings“. Die Inhaberin oder der Inhaber legt das unter Settings → Team → Roles and permissions fest (die App ist auf Englisch).

Wenn etwas nicht klappt

The client didn't get an email for the next deposit.

The email goes a week before the appointment, not earlier. It only goes if there's an email address on the client record and you receive online payments (Settings, Payments, Receiving payments). If the appointment is already confirmed (for example because you used Deposit received), no more emails go out. Check Appointment activity to see what was sent.

I got a notification that the deposit is still open.

The client hasn't paid two days before the appointment. The appointment stays as it is; you decide. Call or message the client (in the appointment: Contact client), record a payment with Deposit received, or cancel the appointment.

Passende Anleitungen

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Zuletzt geprüft am 27. Oktober 2026

Deposits spread over a series | NOZAIA Learn