What your client sees (client portal)
At nozaia.com/my (the old address /mijn works too) your client logs in with their email or Face ID. An overview shows their own appointments and invoices, and they can reschedule, cancel and book again. Booking while logged in works without re-entering their details. If they visit more salons it's all under one account, but each salon only sees its own client card. Even when you as a salon owner log in to the client portal, you only see your own appointments as a client there, not those of your clients.
Where to find it
How it works
- Your client signs in at nozaia.com/my with their email address (a link in the email) or Face ID; at the top of the login page people choose For salons or For clients.
- There they find their appointments, invoices and salons, and the Notifications block to put your salon as an app on their home screen.
- Rescheduling and cancelling works as long as you allow it under Information and terms.
- A signed-in client books on any mini website without filling in their details again.
If something doesn't work
I see my clients' appointments in the client portal.
That's no longer possible: the client portal only shows your own appointments as a client. Your clients' appointments are in your calendar in the app.
Related guides
- Clients and the client cardAll your clients, each with a card: details, appointments, invoices, notes, photos, allergies and consents.
- Folders on the client cardOn the client card, notes are always open at the top. Allergies, patch tests, lash advice, forms, consents, batch numbers and files sit below as folders you tap open. The salon chooses which folders show, for the whole team. You can also put Total spent on the card: how much this client has paid you in total. It then shows with the figures at the top.
- Requests and consultationsClients first send their wishes with photos, for example for permanent make-up or a tattoo. You send a quote with price, duration and deposit, and schedule the appointment once the client agrees.
- Your salon as an app and push notifications for clientsClients add your salon as its own app on their home screen, with your name and logo. It opens on their client portal. With notifications on they get a reminder the day before and 2 hours before, a message when you confirm, move or cancel the appointment, and an instant notification for a waitlist offer or payment request. Campaigns only if they agreed to marketing.
Did this guide help?
Still stuck?
In NOZAIA, open Support at the bottom of the sidebar (on your phone: in the menu under your name). It knows which screen you're on, and if it can't help, your question goes to our team.
Last checked 17 October 2026