Policy
In order to give you the best experience, please read and honour our policy thoroughly
Cancelling and rescheduling
Please cancel or reschedule your appointment at least 24 hours before your appointment. That way, we can still try to schedule other clients that are waiting for a spot. Any cancellations or rescheduling after the 24 hours, will result in a 50% service fee.
No show, no calls will be charged 100% of the appointment.
Please try to arrive on time for your appointment. We understand that things happen, but to not delay the next client we may have to deduct time from your appointment if you arrive late. Please notify us if you're over 15 minutes late so we can see if we are able to still accommodate you. If we are not able to take you anymore, you will be charged a late fee of 50%.
Payment At Cedellash you can pay cash, through transfer, Tikkie, Sentoo or Paypal.
Precare - Please arrive with clean lashes (no mascara, eye makeup). We can wash your lashes, but not all makeup comes off easily and can not provide good quality/retention on dirty lashes. - Book your appointments on time. Every time our schedule opens for the next month, our clients receive a message on WhatsApp. We have limited spots available so please schedule your 2/3 week appointments accordingly. - If you have less than 40% remaining of your lash extensions, please book a full set or message us to see if we have the time to provide a full set instead of a refill.
No show, no calls will be charged 100% of the appointment.
Please try to arrive on time for your appointment. We understand that things happen, but to not delay the next client we may have to deduct time from your appointment if you arrive late. Please notify us if you're over 15 minutes late so we can see if we are able to still accommodate you. If we are not able to take you anymore, you will be charged a late fee of 50%.
Payment At Cedellash you can pay cash, through transfer, Tikkie, Sentoo or Paypal.
Precare - Please arrive with clean lashes (no mascara, eye makeup). We can wash your lashes, but not all makeup comes off easily and can not provide good quality/retention on dirty lashes. - Book your appointments on time. Every time our schedule opens for the next month, our clients receive a message on WhatsApp. We have limited spots available so please schedule your 2/3 week appointments accordingly. - If you have less than 40% remaining of your lash extensions, please book a full set or message us to see if we have the time to provide a full set instead of a refill.
